1. Operate as an Independent Contractor

• You are not an employee of Arise.

• You work for RCS Agency (Service Partner).

• Pay rates and terms are set between you and the Service Partner, not by Arise.

 

2. Complete Client-Specific Certification

• Each client requires training and certification before you can service.

• Training can be extensive and is designed to ensure you meet the client’s service standards.

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3. Provide Customer Support Services

Typical daily responsibilities include:

• Handling inbound calls, chats, or emails

• Assisting with orders, billing, or account questions

• Troubleshooting technical issues

• Updating customer records

• Maintaining a professional, quiet home office environment

• Managing your workflow proactively

• Meeting quality, productivity, and schedule adherence metrics

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4. Follow Scheduling Requirements

• You choose your hours, but once selected, you’re expected to adhere to your committed schedule.

• Many clients require minimum weekly intervals or peak‑hour commitments.

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5. Meet Performance Standards

• Quality scores, handle time, customer satisfaction, and compliance metrics must be maintained.

• Poor performance can lead to removal from a client program.

 

6. Use Required Technology

• You must maintain your own equipment (PC, headset, internet) that meets Arise’s technical requirements.

• You’re responsible for troubleshooting your own setup unless the Service Partner provides support.

 

7. Professional Communication

• Regular communication with your Service Partner or team lead is expected.

• You must follow client protocols and maintain professionalism at all times.